We unfortunately cannot offer full refunds on any products we sell, we would be pleased to exchange the item for anything else we have or can order in or give you a store credit on a gift card. The store credit does not expire and can be used on anything we offer including labour.
We ask for a piece of valid, non-expired government issued photo ID (your driver's license works great) when riding one of our bikes you are looking to purchase. The sales person reserves the right to ask for a second piece of ID or ask to hold a credit card.
We do not keep record of any serial numbers that leave our shop. We would love to show you where they are located on the bike and help you write them down at any time but we do not keep them in our system. What we can provide is a bill of sale or quote for insurance purposes or if the police would like further proof during a report.